Terms and Conditions
Cabalina Grove - Cat Ba Island, Vietnam
Last updated: 9 October 2026
Welcome to Cabalina Grove. These Terms & Conditions govern the use of our website, the booking of accommodation and services, and your stay at Cabalina Grove, Cat Ba Island, Hai Phong, Vietnam.
By making a reservation through our website or any other booking channel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We encourage all guests to review them carefully before confirming a reservation.
1. Reservations and Booking Confirmation
Reservations may be made through the official Cabalina Grove website, email, telephone, messaging applications, or authorized online travel agencies (OTAs).
For direct bookings, all reservation requests, amendments, and cancellations must be submitted in writing to our Reservations Department at reservations@cabalinagrove.com.
A reservation is considered confirmed only when Cabalina Grove has issued written confirmation and provided a booking reference. Availability communicated verbally or through informal enquiries does not constitute a confirmed reservation.
Guests are responsible for providing accurate booking information, including arrival and departure dates, the number of adults and children, children's ages, and contact details.
For reservations made through third-party booking platforms, the applicable booking conditions and cancellation policy displayed on the relevant platform shall apply.
2. Check-in and Check-out
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Check-in: From 2:00 PM.
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Check-out: Before 11:00 AM.
Early check-in and late check-out are subject to availability and must be confirmed in advance by Cabalina Grove.
Additional charges apply as follows:
Early check-in
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Before 8:00 AM: 100% of the applicable room rate.
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From 8:00 AM to before 2:00 PM: 50% of the applicable room rate.
Late check-out
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After 11:00 AM and up to 6:00 PM: 50% of the applicable room rate.
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After 6:00 PM: 100% of the applicable room rate.
Early check-in and late check-out are not guaranteed unless expressly confirmed by our team. Any applicable charge will be communicated before the arrangement is confirmed.
Guests may be required to present valid identification or travel documents at check-in to comply with Vietnamese accommodation registration requirements.
3. Cancellation, Amendments and No-shows
For direct reservations, the following cancellation policy applies unless a different policy is expressly stated in the confirmed booking:
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More than 14 days before arrival: Free cancellation.
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From 8 to 14 days before arrival: A cancellation fee of 50% of the total reservation value applies.
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7 days or fewer before arrival: A cancellation fee of 100% of the total reservation value applies.
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No-show: A cancellation fee of 100% of the total reservation value applies.
All cancellation and amendment requests must be submitted in writing to reservations@cabalinagrove.com.
Changes to arrival dates, departure dates, room types, or guest numbers are subject to availability and may result in revised rates or additional charges.
For non-refundable bookings and reservations made through OTAs, the specific terms confirmed at the time of booking shall apply.
Refunds, where applicable, will be processed using the original payment method, subject to the payment provider's processing times and applicable law.
4. Room Occupancy and Child Policy
Standard room rates are based on occupancy of up to two adults per bungalow.
The maximum permitted occupancy is:
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Three adults per bungalow; or
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Two adults and two children under 12 years of age per bungalow.
All additional guests must be declared at the time of booking. Additional charges apply as follows:
Children under 5 years old
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One child under 5 years of age may stay free of charge when sharing existing bedding with parents.
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A baby cot may be provided free of charge, subject to availability.
Children aged 5– under 12 years
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A surcharge of VND 300,000 per child per night applies when sharing existing bedding with parents or using the existing sofa bed.
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This surcharge includes daily breakfast.
Additional adult or eligible older child
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An additional charge of VND 450,000 per person per night applies to one additional adult or eligible older child sharing the bungalow and using the existing bedding and/or sofa bed.
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This surcharge includes daily breakfast.
A maximum of two children under 12 years of age may share a bungalow with their parents, subject to the maximum occupancy limit.
Children's ages are determined by their year of birth. Guests may be asked to provide relevant identification to verify a child's age.
All children must be supervised by a parent or legal guardian throughout their stay, particularly around the swimming pool, balconies, stairs, and outdoor areas.
5. Rates, Inclusions and Additional Charges
Room rates are quoted in the currency displayed on the applicable booking channel and apply to the accommodation type, dates, and occupancy specified in the reservation.
Unless otherwise stated in the confirmed booking, the standard room inclusions are:
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Daily breakfast for the confirmed occupancy.
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A welcome drink upon arrival.
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Complimentary access to the outdoor swimming pool.
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Complimentary Wi-Fi in the bungalow and throughout the property.
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Applicable taxes and service charges, as specified in the confirmed rate.
The following items are not included unless expressly stated in the booking confirmation:
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Additional meals and beverages.
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Transportation, transfers, tours, and excursions.
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Motorbike rental and other optional services.
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Early check-in, late check-out, and additional guest charges.
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Personal expenses and other services not specified as included.
All additional services will be charged at the applicable prices communicated by Cabalina Grove.
6. Payment Policy
All payments made directly to Cabalina Grove shall be settled in Vietnamese Dong (VND), unless otherwise agreed in writing.
The deposit, prepayment, and balance payment requirements applicable to each reservation will be communicated during the booking process or in the booking confirmation.
Any bank transfer fees, international transaction fees, currency conversion charges, or other fees imposed by the guest's bank or payment provider shall be borne by the paying party, unless otherwise agreed.
Guests are responsible for settling all outstanding accommodation charges and any additional services consumed during their stay.
7. Meals and Other Services
Meal reservations, private dining arrangements, tours, transfers, and other additional services should be booked in advance where possible and are subject to availability.
Unless otherwise specified in the relevant service confirmation, the following cancellation conditions apply to meals and other pre-booked services:
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More than 48 hours before the scheduled service: Free cancellation.
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Within 48 hours of the scheduled service: A cancellation fee of 100% of the booked service value applies.
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No-show: A cancellation fee of 100% of the booked service value applies.
Beverages are charged separately according to the applicable menu prices unless expressly included in a package.
Special menus, holiday meals, seasonal promotions, and other event-related charges will be communicated before confirmation of the relevant booking.
8. Public Holidays and Peak Periods
Room rates and service charges may vary during public holidays, festive periods, special events, and other high-demand dates.
Any applicable seasonal surcharge, minimum-stay requirement, compulsory meal, or special booking condition will be disclosed before the reservation is confirmed.
Guests are advised to review the applicable rate and booking conditions carefully before completing their reservation.
9. Housekeeping and Guest Privacy
Housekeeping services, including room cleaning and the replacement of towels and bed linen, will be provided according to the service arrangement communicated at the time of booking or check-in.
Guests may contact our team to request additional housekeeping assistance.
Our staff may enter a bungalow when necessary for housekeeping, maintenance, safety inspections, or emergencies. We will respect guests' privacy and provide reasonable notice where appropriate, except in emergencies or other circumstances permitted by law.
10. Property Care and Guest Conduct
Guests are expected to treat the accommodation, furniture, facilities, and natural surroundings with care and respect.
Guests may be held responsible, to the extent permitted by law, for damage or loss resulting from intentional acts, negligence, or misuse of the property.
Smoking is not permitted inside the bungalows and the rooms. Guests must follow designated smoking-area rules and all fire-safety instructions.
Excessive noise, disruptive behavior, illegal activities, and conduct that compromises the safety or comfort of other guests are prohibited.
Cabalina Grove reserves the right to take reasonable and lawful action in response to serious misconduct or material violations of these Terms & Conditions.
11. Facilities, Activities and Natural Environment
Use of the swimming pool and other shared facilities is subject to operating hours, availability, and safety instructions.
Outdoor activities, including kayaking, trekking, boat trips, and other excursions, may be affected by weather, safety considerations, or circumstances beyond our control.
Guests must follow relevant safety instructions and take reasonable care when using the facilities or exploring the surrounding natural environment.
Cabalina Grove may temporarily suspend or modify facilities or activities when reasonably necessary for safety, maintenance, or other operational reasons. Where appropriate, affected guests will be informed of available alternatives.
12. Privacy, Liability and Applicable Law
Cabalina Grove processes personal information as necessary to manage reservations, provide services, communicate with guests, and comply with applicable legal obligations. Further information is available in our Privacy Policy.
Cabalina Grove will exercise reasonable care in providing accommodation and related services. Nothing in these Terms & Conditions excludes or limits any liability or guest right that cannot lawfully be excluded or limited under applicable law.
These Terms & Conditions shall be interpreted in accordance with the laws of Vietnam, subject to applicable mandatory consumer-protection rules.
Any dispute should first be addressed through good-faith discussion. Where a resolution cannot be reached, the dispute may be referred to the competent authorities or courts in accordance with applicable law.
13. Contact Information
For reservations, amendments, cancellations, or enquiries regarding these Terms & Conditions, please contact:
Cabalina Grove
Thôn Ao Cối, Đặc khu Cát Hải, Hải Phòng, Vietnam
Reservations Department: reservations@cabalinagrove.com
Telephone / WhatsApp: +84 927 620 111
Website: https://cabalinagrove.com
We look forward to welcoming you to Cabalina Grove for a comfortable, peaceful, and memorable stay, nurtured by nature.